Shipping Policy

Last updated: 19/8/26

1. Introduction

1.1 This Shipping Policy explains how Caliora ("Caliora", "we", "us" or "our") processes, ships and delivers orders placed through our online store at shopcaliora.com.

1.2 By placing an order, you agree to this Shipping Policy, which operates alongside our Terms of Service and Returns and Refund Policy.

2. Where We Ship

2.1 We currently ship to:

• United Kingdom
• Sweden

2.2 If your delivery address is outside these locations, we may not be able to accept your order. If we cannot deliver to your address, we will cancel your order and refund any amounts paid.

2.3 We may update our delivery destinations at any time.

3. Processing Times

3.1 Orders are processed on business days (Monday to Friday, excluding UK public holidays).

3.2 Standard processing time is 1–3 business days from the date your order is placed. During peak periods, sales or holidays, processing may take longer.

3.3 Subscription orders are processed automatically according to the billing schedule you selected at checkout. We will send you a reminder email before each renewal is processed.

3.4 If there is a significant delay in processing, we will notify you by email.

4. Shipping Methods and Delivery Times

4.1 We offer the following shipping options (availability may vary by destination):

United Kingdom:

• Standard delivery: typically 3–5 business days after dispatch.
• Express delivery: typically 1–3 business days after dispatch (where available).

Sweden:

• Standard delivery: typically 5–10 business days after dispatch.
• Express delivery: typically 3–6 business days after dispatch (where available).

4.2 All delivery times are estimates only and are not guaranteed unless we expressly state otherwise in writing. Factors outside our control (such as courier delays, weather, customs processing or peak periods) may affect actual delivery times.

4.3 Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where tracking is available.

5. Shipping Fees

5.1 Shipping costs will be calculated and displayed at checkout based on your delivery address, chosen shipping method and order size or weight.

5.2 We may offer free or discounted shipping from time to time. Any such offers are subject to the terms described in the promotion and may be limited to certain locations, order values or time periods.

5.3 Shipping fees are generally non-refundable unless required by law or where your order is returned due to a fault on our part. Under the 14-day statutory cancellation right, standard delivery costs are refundable.

6. Order Tracking

6.1 Where available, we will provide tracking information once your order has been dispatched.

6.2 You can use the tracking details to follow the progress of your delivery on the carrier's website.

6.3 For orders sent by non-tracked services, only limited status information may be available.

7. Delivery Address and Failed Deliveries

7.1 You are responsible for ensuring that the delivery address and contact details you provide at checkout are complete and accurate.

7.2 If you provide an incorrect or incomplete address, or if the courier is unable to deliver due to your unavailability or failure to collect a parcel within the carrier's holding period, your order may be returned to us.

7.3 In such cases, we may refund the order value minus any shipping costs and any return or redelivery fees charged by the carrier, or offer to rearrange delivery subject to payment of additional shipping charges.

7.4 If an order is shown as delivered by the carrier but you have not received it, please contact us at info@shopcaliora.com within 14 days so we can investigate with the carrier. We may request additional information or a non-receipt declaration.

8. Separate Shipments

8.1 Items from the same order may sometimes be shipped separately due to stock location, size or availability. If this happens, we will inform you where possible, and it will not affect the total shipping cost you paid at checkout.

9. International Orders — Sweden

9.1 For orders shipped to Sweden, you may be responsible for any customs duties, import taxes, handling fees or other charges imposed by Swedish customs authorities.

9.2 Customs policies and charges are outside our control. We recommend contacting your local customs office before ordering if you are unsure.

9.3 We are not responsible for delays caused by customs clearance or inspections.

10. Lost, Damaged or Missing Items

10.1 If your order arrives with visible damage, please take clear photos of the packaging and affected items and contact us as soon as reasonably possible at info@shopcaliora.com with your order number and the photos.

10.2 If your parcel appears lost in transit, we will work with the carrier to investigate. Where the carrier confirms loss, we may offer a replacement or refund subject to availability and in accordance with our Returns and Refund Policy.

10.3 We are not responsible for loss or damage after delivery to the address you provided, or after collection by you or a nominated person.

10.4 Please report any delivery issues within 14 days of the expected delivery date so we can investigate effectively.

11. Order Changes and Cancellations

11.1 Once an order has been placed, we may not be able to change the delivery address, shipping method or contents, especially if it has already been processed or dispatched.

11.2 To request a cancellation, please contact us as soon as possible at info@shopcaliora.com. If your order has already been dispatched, you may need to follow our Returns and Refund Policy once you receive the products. You also retain your 14-day statutory right to cancel.

12. Subscription Deliveries

12.1 Subscription orders are shipped automatically according to the schedule you selected. Shipping methods and delivery times for Subscription orders are the same as those described in section 4.

12.2 If you wish to change the delivery address for a Subscription, please update your details in your account portal or contact us at info@shopcaliora.com before the next billing date.

13. Contact Us

13.1 If you have questions about shipping, delivery times or the status of your order, please contact us at:

• Email: info@shopcaliora.com

14. Changes to This Policy

14.1 We may update this Shipping Policy from time to time. Changes will be posted on this page with an updated "Last updated" date and will apply to orders placed after the updated version is published.w