Contact Information

Caliora

How to Reach Us

If you have any questions about your order, our products, our policies or anything else, we are here to help.

Email: info@shopcaliora.com

Response time: We aim to respond to all enquiries within 24 hours on business days (Monday to Friday, excluding UK public holidays).

Order and Subscription Enquiries

For questions about an existing order, delivery, return or Subscription, please include your order number in your message so we can help you as quickly as possible.

To manage your Subscription (cancel, pause, skip or modify), you can:

• Log into your account at shopcaliora.com and use the Subscription management portal; or
• Email us at info@shopcaliora.com with your order number and the change you would like to make.

Data Protection and Privacy

If you wish to exercise your data protection rights (access, correction, deletion or any other right under UK GDPR or EU GDPR), please email us at info@shopcaliora.com with enough information for us to verify your identity and process your request.

You can also contact the relevant supervisory authority:

• United Kingdom: Information Commissioner's Office (ICO), https://ico.org.uk, telephone 0303 123 1113.
• Sweden: Integritetsskyddsmyndigheten (IMY), https://www.imy.se.

Complaints

We take all complaints seriously and will do our best to resolve any issue promptly. If you are not satisfied with our response, you may escalate your complaint to the relevant consumer protection or data protection authority.

For consumers in the EU/EEA, the European Commission's Online Dispute Resolution platform is available at https://ec.europa.eu/consumers/odr.